Terms of service

Payments

Prices are per person in Philippine pesos unless stated. You can pay in full or by down payment and installments, as set out in the quotation that your agent, or our team if you have no agent, sends you. A booking is confirmed when the down payment is received.

Once your down payment is made, your booking is non-refundable and cannot be transferred to another person. If a departure is canceled by the airline, the tour operator, or us, we move you to another departure date or another tour of equal value, and everything you have paid stays as credit toward it. Payments are not refunded in cash.

Every booking is made under the General Booking Agreement and Payment Terms, which you sign before we confirm it. The full policy is in the cancellation policy.

Documents

You are responsible for the documents marked as yours in your checklist, by their due dates. We guide you, remind you, and handle everything marked as ours. Visa decisions belong to embassies, not to us. If a visa is refused, or documents are not ready in time, the booking is treated as a cancellation by you and nothing is refunded.

Changes

Itineraries can change for weather, safety, or local conditions. When a change is significant, we tell you as soon as we know.