Cancellation policy
Once your down payment is made, your booking is non-refundable and cannot be transferred to another person. If a departure is canceled by the airline, the tour operator, or us, we move you to another departure date or another tour of equal value, and everything you have paid stays as credit toward it. Payments are not refunded in cash.
If you cancel
Once your down payment is made, your booking is non-refundable and cannot be transferred to another person. That applies to the down payment and to every payment after it, whatever the reason and however far from departure.
Group prices are built on airline seats, hotel rooms and entrance tickets that we pay for in advance and that our suppliers do not return. This is why the policy is what it is, and why we tell you before you pay anything.
If a departure is canceled
Group departures depend on airlines and tour operators. If a departure is canceled by them or by us, we move you to another departure date or another tour of equal value, at your choice from what is available. Everything you have paid is held as credit toward that trip, valid for 12 months from the date of the cancellation. Payments are not refunded in cash.
If the new trip costs more, you pay the difference. If it costs less, the difference stays as credit. We tell you as soon as we know a departure will not run.
Visas and immigration
We tell you what is required and help with forms and supporting letters, but embassies decide. If a visa is refused, or your documents are not ready in time, the booking is treated as a cancellation by you and nothing is refunded. The same is true if the Bureau of Immigration stops you at departure.
Where you will see this policy
The summary at the top of this page appears next to every price and again before you pay. The full terms are in the General Booking Agreement and Payment Terms you sign before we confirm a booking. If the 2 ever disagree, the Agreement applies.