Privacy policy
Booking travel means trusting us with personal documents. Here is how that trust is handled.
What we collect
Your name, contact details, and the travel documents your trip requires, such as passport details and visa supporting papers. We collect only what your specific trip needs.
Cookies and ads
We use the Meta pixel and PostHog to see how people find and use this site and to measure our Facebook and Instagram ads. They use cookies. When you send a form, your email and mobile number are scrambled in your browser before they reach Meta, so Meta can match the form to an ad without seeing them. We do not sell your details.
If an agent introduced you
Your agent is the person who helps you with your trip, so they can see your name, your contact details, your trips, your payments, and which documents are still needed. They can send your documents and proof of your payments to us for you. Only your own agent sees this. No other agent does. You can change your agent from your account, and you can always contact us directly.
How it is stored
Documents are stored encrypted, behind access controls, and are never public. Staff see them only to verify and process your trip. We share them only with the parties your trip requires, such as embassies, airlines, and hotels.
Your rights
Under the Data Privacy Act of 2012, you can ask what we hold about you, ask for corrections, and ask for deletion once your trip and its legal retention periods are complete.
Draft. Reviewed against the Data Privacy Act before launch.